Condo Pharmacy provides quality home medical products and exceptional customer service. We strive to maintain the highest standards of patient care. Visit our pharmacy to see our wide array of medical equipment and supplies.
Our primary durable medical equipment supplier is NOVA, a leading innovator and manufacturer of Mobility, Bathroom Safety, and Independent Living products such as designer canes, rolling walkers, transport chairs, wheelchairs, bath safety, cushions, and mobility accessories. Started in 1993, NOVA has grown organically with a strong foundation and fundamental values of service, quality and integrity. NOVA’s goal and mission is to provide and service superior quality products with great function and fashion for physically challenged people to live a healthy, independent, and beautiful lifestyle.
Frequently Asked Questions Regarding Medicare and Durable Medical Equipment
Listed below are some topics concerning Medicare, its policies and how they relate to Durable Medical Equipment available at Condo Pharmacy.
Medicare is a Federal health insurance program for people 65 years or older, certain people with disabilities, and people with end-stage renal disease (ESRD). Medicare has multiple parts; Part A, which is hospital insurance, Part B, which is medical insurance, and Part D which is the prescription drug benefit. The focus of this particular FAQ is on Medicare Part B. For more information regarding Part B, or information relating to Medicare’s other benefits please ask for one of our pharmacists!
Beneficiaries may now request a replacement red, white, and blue Medicare card online on Social Security's web site. The card will be mailed within thirty days to the address SSA has on record. If a beneficiary is unable to use the online request to obtain a replacement Medicare card, he or she may call Social Security's toll-free number, 1-800-772-1213 or visit a local field office.
Beneficiaries may report a change of name or address by calling the Social Security Administration at 1-800-772-1213 or by visiting your local field office. Addresses and directions to the Social Security field offices may be obtained from the Social Security Office Locator.
A family member or other person responsible for the beneficiary's affairs should promptly notify Social Security of the beneficiary's death by calling SSA toll-free at 1-800-772-1213.
Assignment is an agreement between Medicare and health care providers or suppliers of health care equipment. Doctors and suppliers who agree to accept assignment accept the Medicare approved amount as payment in full for Part B services and supplies while beneficiaries are responsible for the coinsurance and deductible amounts. In some cases (such as if you have both Medicare and Medicaid), your health care providers and suppliers must accept assignment. If assignment is not accepted, the beneficiary will have to pay the entire charge at the time of service. Medicare will then send the beneficiary its share of the charge which is equal to 80 percent of Medicare’s allowable amount minus any remaining portion of the beneficiary’s deductible. Medicare approved amounts vary by state.
Note: If your supplier routinely waives Medicare copayments and deductibles, you should report these actions to the appropriate Durable Medical Equipment Regional Carrier (DMERC) or by contacting the Inspector General's Hotline at 1-800-HHS-TIPS.
A deductible is the amount you must pay each year before Medicare begins paying its portion of your medical bill. There are deductibles for both the Part A (Hospital Insurance) and Part B (doctor services) portions of Medicare. Your deductible is taken out of your claims when Medicare receives them. Medicare will not start paying on your claims until you have met your annual deductible. The Medicare deductibles for Part and Part B change on a yearly basis. If you have any questions on the status of your deductible please contact 1-800-MEDICARE (1-800-633-4227).
Durable Medical Equipment (or DME) is equipment which meets all of the following requirements:
- Can withstand repeated use
- Is primarily and customarily used to serve a medical purpose
- Is generally not useful to a person in the absence of an illness or injury
- Is appropriate for use in the home
Often a physician will prescribe special equipment for use by a beneficiary in his/her home. The equipment may provide therapeutic benefits or enable the beneficiary to perform certain tasks that s/he is unable to undertake due to certain medical conditions and/or illnesses.
Some of the items sold by Condo Pharmacy included in the Durable Medical Equipment category, but not limited to:
- Diabetic supplies (test strips, lancets, and blood glucose monitors)
- Enteral Nutrition
- Canes, crutches, walkers
- Commode chairs
- Seat lift mechanisms
- Transcutaneous electronic nerve stimulators
Certain covered items can be reimbursed by Medicare only if the prescriber has furnished the supplier with a written order for the item prior to delivery. In the case of Condo Pharmacy, a prescription serves as the prescriber’s written order. Some covered items require additional documentation such as a CMN as well.
Note: If the item is prescribed after the purchase date, the claim will be denied. In order for the item to be payable under the Medicare benefit, the supplier must have the prescription in hand before the beneficiary receives the item.
A Certificate of Medical Necessity (CMN) is a form required by Medicare authorizing the use of certain durable medical items and equipment prescribed by a physician. This form is to be completed by your doctor or the doctor's agent. Your supplier will coordinate with your doctor to see that all the necessary information is submitted to Medicare. A change in prescription and/or a change in the beneficiary’s condition will require that an updated certificate be completed and submitted.
Note: The CMN must be completed and returned to the supplier prior to the beneficiary receiving the item. A completed CMN does not guarantee that Medicare will cover the item as medical necessity is determined by the prescriber’s responses to the questions on the CMN.
Condo Pharmacy sells the following items requiring a CMN:
- Seat lift mechanisms (Lift chairs)
- Transcutaneous electronic nerve stimulators (TENS Units)
A capped rental category consists of any item which meets the following qualifications:
- Not customized
- Not oxygen or oxygen related
- Not routinely purchased
- Not service intensive
The capped rental program enables beneficiaries to spread their share of the rented item's cost over an extended time period rather than paying in a lump sum. It also ensures that the item is paid for only as long as it is needed. Examples of capped rental items include, but are not limited to, the following items:
- Continuous Positive Airway Pressure (CPAP) devices
- External infusion pumps
- Hospital beds
Note: Condo Pharmacy does not rent medical equipment and as such is unable to furnish any capped rental items to Medicare beneficiaries.